Mithavo Workflows connects every module through configurable automation — triggers, routing, escalation, and handoffs — so nothing waits on a forgotten email and nothing falls through a gap between systems.
What it does
Mithavo Workflows is the process automation layer that connects every module. When something happens in one module — a batch is created, a document is revised, an order is placed, a complaint is received — Workflows decides what should happen next and routes it to the right person or system automatically.
This is not a standalone workflow tool. It is the connective tissue of the platform — the layer that ensures no action is stranded waiting for someone to remember to forward an email.
Who it's for
Operations Head & Process Owner
"We have processes documented in SOPs that nobody follows because there is no enforcement mechanism."
Mithavo Workflows turns documented processes into automated sequences. The system routes the action, sends the reminder, and escalates if nothing happens.
QA Manager
"CAPA actions get created and then nothing happens for three months."
Mithavo Workflows puts every CAPA action on a clock. Owners are notified. Due dates are tracked. Escalations fire automatically. Nothing closes without evidence.
IT Head & System Administrator
"Every integration between our tools requires a developer."
Mithavo Workflows automates cross-module handoffs without code. Configure the trigger and the action in the visual builder.
How it connects
Workflows is the automation layer — it connects every module to every other module.
Key features
Configure workflow triggers and actions without code. If-then logic, conditional branches, and parallel paths in a drag-and-drop interface.
An event in ERP can trigger an action in CRM. An approval in CMS can trigger a training assignment.
Define time-based escalation rules for every workflow step. Overdue actions escalate automatically — no manual chasing.
Route actions to roles rather than individuals. When a person's role changes, workflows update automatically.
Every step logged with actor, timestamp, and outcome. Complete process history for every transaction.
Pre-built templates for common regulated processes: CAPA closure, document review cycle, batch disposition, complaint routing.
Mithavo Workflows is part of Phase 2. Founding partners joining now will shape how workflow automation is implemented across the platform.