Frequently asked questions

Mithavo is a modular, AI-powered intelligence layer that sits across the business systems you already run — CRM, CMS, ERP, and the operational tools around them. Rather than replacing those systems, it unifies what they know and adds reasoning on top, so teams can act on a single, coherent view.

Mid-market and enterprise organisations whose operations span multiple systems and who feel the cost of fragmented data and manual hand-offs. Our current early-access partners come from regulated and operations-heavy sectors — pharma, life sciences, and enterprise services — where auditability matters as much as speed.

It's a platform. The core is a modular software layer; on top of that we offer guided onboarding so the platform fits the way your organisation actually works. We're not a consulting engagement dressed up as software.

During early access, Mithavo is delivered as a managed cloud service hosted in the EU. Private-cloud and dedicated-tenant deployments are on the roadmap for general availability and are evaluated case by case for early-access partners with specific compliance needs.

No. Mithavo is designed to work alongside the systems you already operate, not replace them. It connects to them, unifies the data they hold, and adds an intelligence layer on top — so existing investments and workflows are preserved.

The early-access program prioritises common enterprise CRM, CMS, and ERP suites, plus the document and storage systems sitting around them. Specific integrations are scoped per partner during onboarding — if your stack isn't on the current list, tell us and we'll confirm feasibility before you commit.

Data submitted through the platform is stored on EU-based infrastructure operated under enterprise-grade security controls. Specific region and tenancy details are confirmed during onboarding for each early-access partner.

No. Customer data is not used to train foundational or shared models. Anything Mithavo learns from your environment stays scoped to your tenant and is used only to serve your workflows.

Yes. Mithavo operates under GDPR and processes personal data in line with the rights and obligations described in our Privacy Policy. Data Processing Agreements are available for early-access partners on request via privacy@example.com.

Access is restricted to a small number of named engineers and support staff under role-based controls, and only when required to operate the service or resolve an issue you've raised. All access is logged.

Engagements are scoped to the use case and the systems being unified, on an annual basis. We don't publish a per-seat or per-call list price during early access because the right shape depends on what you're connecting and how broadly the platform is rolled out. We'll send a written proposal after the first scoping conversation.

Not in the self-serve sense. Early-access partners run a structured pilot with a defined scope and success criteria before any annual commitment. That pilot replaces the need for a generic trial.

Annual, with a scoped pilot phase up front. Renewal terms are agreed once the pilot has demonstrated value against the criteria set at kick-off.

Mithavo is in an invitation-based phase. We're working closely with a small number of partners to refine the platform against real workloads. The core capabilities are operational; the surface around them is still being shaped together with those partners.

Direct access to the platform, hands-on onboarding from the team that builds it, and meaningful influence over the roadmap. Early-access pricing is preferential and locks in for the term of the engagement.

A named internal sponsor, access to a real workflow we can shape the platform around, and regular feedback. We don't ask for public case studies or logo rights as a condition of the program.

General availability is planned, but we won't pin a public date until the early-access cohort confirms the platform is ready for it. Partners in the program get the timeline directly as it firms up.

It depends on the scope of the pilot and the systems being connected. Most early-access onboardings move from kick-off to a working pilot environment within weeks, not months. We'll give you a concrete timeline after the scoping call.

Yes. Early-access partners are onboarded directly by the Mithavo team. There's no separate implementation partner to coordinate with — the people building the platform are the people you'll work with.

A named point of contact, a shared channel for day-to-day questions, and a 48-hour response commitment for written queries. Critical issues are handled outside that window.